:root{--srs-orange:#e56b25;--srs-dark:#343434;--srs-cyan:#12a8c6;--srs-bg:#f3f5f7}.srsmd-app{max-width:1180px;margin:20px auto;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--srs-dark)}.srsmd-header{display:flex;gap:18px;align-items:center;margin-bottom:18px}.srsmd-header img,.srsmd-login img{width:150px;height:auto}.srsmd-header h1{margin:0;font-size:30px}.srsmd-header p{margin:4px 0 0}.srsmd-card{background:#fff;border-radius:18px;padding:24px;box-shadow:0 8px 28px rgba(0,0,0,.08);margin-bottom:18px}.srsmd-notice{background:#fff3ea;border-left:5px solid var(--srs-orange);padding:14px 16px;border-radius:12px;margin-bottom:18px}.srsmd-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.srsmd-app button,.srsmd-app .button{border:0;border-radius:13px;background:var(--srs-orange);color:#fff;padding:15px 18px;font-weight:700;cursor:pointer;font-size:16px}.srsmd-app button.secondary{background:var(--srs-dark)}.srsmd-app input,.srsmd-app select,.srsmd-app textarea{width:100%;box-sizing:border-box;border:1px solid #ccd2d8;border-radius:11px;padding:12px;margin-top:6px;font-size:16px}.srsmd-app label{display:block;font-weight:650;margin:12px 0}.srsmd-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}.srsmd-error{color:#a40000}.srsmd-success{background:#eaf8ef;padding:14px;border-radius:11px}.srsmd-muted{color:#65707b}.srsmd-staff-grid{display:grid;grid-template-columns:360px 1fr;gap:18px}.srsmd-filters{display:grid;gap:10px;margin-bottom:12px}.srsmd-case-item{padding:13px;border:1px solid #e1e5e8;border-radius:12px;margin:8px 0;cursor:pointer}.srsmd-case-item:hover{border-color:var(--srs-orange)}.srsmd-badge{display:inline-block;padding:4px 8px;border-radius:999px;background:#eef1f3;font-size:12px}.srsmd-message{padding:10px 12px;border-radius:12px;background:#f2f4f6;margin:8px 0}.srsmd-message.staff{background:#fff0e6}.srsmd-message.internal{background:#fff8cf;border:1px dashed #a58b00}.srsmd-login{max-width:520px;margin:40px auto}.srsmd-login details{margin-top:20px}.srsmd-logout{margin-left:auto}.srsmd-request-summary{background:#f6f7f8;padding:14px;border-radius:12px;white-space:pre-wrap}@media(max-width:760px){.srsmd-app{margin:12px}.srsmd-actions,.srsmd-row,.srsmd-staff-grid{grid-template-columns:1fr}.srsmd-header{align-items:flex-start;flex-wrap:wrap}.srsmd-header img{width:120px}.srsmd-card{padding:18px}.srsmd-app button{min-height:54px}.srsmd-logout{margin-left:0}}
.srsmd-app,.srsmd-app *{min-width:0;box-sizing:border-box}.srsmd-card,.srsmd-notice,.srsmd-success,.srsmd-message,.srsmd-request-summary,.srsmd-case-item,.srsmd-header,.srsmd-panel{max-width:100%;overflow-wrap:anywhere;word-break:break-word}.srsmd-break{display:inline-block;max-width:100%;overflow-wrap:anywhere;word-break:break-all}.srsmd-app a{max-width:100%;overflow-wrap:anywhere;word-break:break-word}.srsmd-app pre,.srsmd-app code{white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}.srsmd-app input,.srsmd-app select,.srsmd-app textarea,.srsmd-app button{max-width:100%}@media(max-width:480px){.srsmd-app{margin:8px}.srsmd-card{padding:15px}.srsmd-header h1{font-size:25px}.srsmd-header p{font-size:14px}.srsmd-app button{white-space:normal;line-height:1.25}.srsmd-success,.srsmd-notice,.srsmd-message,.srsmd-request-summary{padding:12px}}

/* Mitarbeiterkommunikation */
.srsmd-communication-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-top:18px}
.srsmd-communication-grid form,.srsmd-action-box{min-width:0;padding:18px;border:1px solid #e5e7eb;border-radius:18px;background:#f8fafc;overflow-wrap:anywhere;word-break:break-word}
.srsmd-communication-grid h3,.srsmd-action-box h3{margin-top:0}
.srsmd-message-list{min-width:0;overflow-wrap:anywhere;word-break:break-word}
.srsmd-form-result,.srsmd-action-result{margin-top:12px;min-width:0;overflow-wrap:anywhere;word-break:break-word}
.srsmd-app button:disabled{opacity:.65;cursor:wait}
@media (max-width:780px){.srsmd-communication-grid{grid-template-columns:1fr}.srsmd-communication-grid form,.srsmd-action-box{padding:14px}.srsmd-card,#srsmd-case-detail{min-width:0;max-width:100%;overflow:hidden}.srsmd-message,.srsmd-request-summary{max-width:100%;overflow-wrap:anywhere;word-break:break-word;white-space:pre-wrap}}

/* Nachrichtenhistorie 1.0.3 */
.srsmd-message-list{display:grid;gap:14px;margin:14px 0 22px}
.srsmd-message-card{display:block;width:100%;min-height:112px;border:1px solid #dfe4e8;border-radius:16px;background:#fff;overflow:hidden;box-shadow:0 4px 14px rgba(0,0,0,.045)}
.srsmd-message-card>header{display:flex;justify-content:space-between;align-items:flex-start;gap:18px;padding:12px 16px;background:#f4f6f8;border-bottom:1px solid #e2e6e9}
.srsmd-message-card>header strong{font-size:15px;color:#343434}
.srsmd-message-card>header time{font-size:12px;color:#68717a;text-align:right;white-space:nowrap}
.srsmd-message-card.staff>header{background:#fff0e6;border-bottom-color:#f3c7a9}
.srsmd-message-card.internal{border-color:#d9c86a;background:#fffdf0}
.srsmd-message-card.internal>header{background:#fff4b8;border-bottom-color:#d9c86a}
.srsmd-message-body{padding:18px 16px;min-height:58px;font-size:15px;line-height:1.6;white-space:normal;overflow-wrap:anywhere;word-break:break-word}
.srsmd-message-card>footer{display:flex;justify-content:flex-end;padding:0 16px 14px}
.srsmd-message-card>footer button{padding:9px 13px;font-size:13px;min-height:0}
.srsmd-admin-tabs{display:flex;gap:8px;margin:16px 0}
.srsmd-admin-tab[hidden]{display:none!important}
.srsmd-admin-wrap .srsmd-app{margin-left:0;margin-right:0}
@media(max-width:600px){.srsmd-message-card>header{display:block}.srsmd-message-card>header time{display:block;text-align:left;margin-top:5px;white-space:normal}.srsmd-message-body{padding:15px 13px}.srsmd-message-card>footer{justify-content:stretch;padding:0 13px 13px}.srsmd-message-card>footer button{width:100%}}

/* Startseitenhinweis 1.0.5 */
.srsmd-welcome-notice{margin:0 0 20px;padding:14px 16px;border-radius:12px;background:#f3f5f7;line-height:1.55;overflow-wrap:anywhere}


/* Direkter Kundenchat 1.0.9 */
.srsmd-customer-message-box{margin-top:20px;padding:18px;border:1px solid #dfe4e8;border-radius:18px;background:#f8fafc;max-width:100%;overflow:hidden}
.srsmd-customer-message-box h3{margin-top:0}
.srsmd-customer-message-box textarea{display:block;min-height:150px;resize:vertical}
.srsmd-customer-message-box button{width:100%;margin-top:8px}
.srsmd-customer-message-box .srsmd-form-result{margin-top:12px;padding:0;min-height:1.4em}
.srsmd-customer-message-box .srsmd-form-result.srsmd-success,.srsmd-customer-message-box .srsmd-form-result.srsmd-error{padding:12px}
.srsmd-form-help{font-size:13px;line-height:1.5;color:#65707b;overflow-wrap:anywhere}
.srsmd-version-hint{margin:18px 0 0;text-align:right;color:#8a939b;font-size:11px}
@media(max-width:480px){.srsmd-customer-message-box{padding:14px}.srsmd-customer-message-box textarea{min-height:180px}}

/* Vollständig serverseitiges Kundenportal ab Version 1.1.0 */
.srsmd-button,
.srsmd-submit{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  width:100%;
  min-height:54px;
  padding:15px 18px;
  border:0;
  border-radius:13px;
  background:var(--srs-orange);
  color:#fff!important;
  text-decoration:none!important;
  font-weight:750;
  font-size:16px;
  line-height:1.25;
  text-align:center;
  cursor:pointer;
  box-sizing:border-box;
  -webkit-appearance:none;
  appearance:none;
}
.srsmd-button:hover,.srsmd-button:focus,.srsmd-submit:hover,.srsmd-submit:focus{filter:brightness(.95);color:#fff!important;text-decoration:none!important}
.srsmd-button.secondary{background:var(--srs-dark)}
.srsmd-native-form{display:grid;gap:14px;max-width:760px}
.srsmd-native-form label,.srsmd-choice-card label{margin:0}
.srsmd-checkbox{display:flex!important;align-items:flex-start;gap:10px;font-weight:500!important;line-height:1.5}
.srsmd-checkbox input{width:auto!important;min-width:18px;margin:3px 0 0!important}
.srsmd-choice-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:18px 0}
.srsmd-choice-card{display:flex;flex-direction:column;gap:13px;min-width:0;padding:18px;border:1px solid #dfe4e8;border-radius:18px;background:#f8fafc}
.srsmd-choice-card h3{margin:0 0 4px}
.srsmd-choice-card .srsmd-submit{margin-top:auto}
.srsmd-contract-line{padding:13px 15px;border-radius:12px;background:#f3f5f7;line-height:1.6;overflow-wrap:anywhere}
.srsmd-summary-row{display:grid;grid-template-columns:minmax(150px,30%) minmax(0,1fr);gap:12px;padding:10px 0;border-bottom:1px solid #e5e7eb}
.srsmd-summary-row:last-child{border-bottom:0}
.srsmd-summary-row span{min-width:0;overflow-wrap:anywhere;word-break:break-word}
.srsmd-external-form{display:none!important}
.srsmd-customer-message-box .srsmd-submit{margin-top:12px}
.srsmd-customer-message-box textarea[form]{width:100%;max-width:100%;box-sizing:border-box}
@media(max-width:900px){.srsmd-choice-grid{grid-template-columns:1fr}}
@media(max-width:560px){.srsmd-summary-row{grid-template-columns:1fr;gap:4px}.srsmd-button,.srsmd-submit{white-space:normal}.srsmd-choice-card{padding:14px}}


/* Vollständiges Löschen von Vorgängen ab Version 1.3.1 */
.srsmd-danger-zone{margin-top:28px;padding:18px;border:1px solid #d63638;border-radius:16px;background:#fff5f5;overflow-wrap:anywhere}
.srsmd-danger-zone h3{margin:0 0 8px;color:#8a1f21}
.srsmd-danger-zone p{margin:0 0 14px;line-height:1.55}
.srsmd-delete-case{background:#b42318!important;color:#fff!important;border-color:#b42318!important}
.srsmd-delete-case:hover,.srsmd-delete-case:focus{background:#8f1b13!important;color:#fff!important}
@media(max-width:600px){.srsmd-danger-zone{padding:14px}.srsmd-delete-case{width:100%}}


/* Version 1.3.3: bessere Vorgangsnavigation in Mitarbeiterfrontend und Backend */
#srsmd-case-overview,#srsmd-case-detail{scroll-margin-top:72px}
.srsmd-case-item{transition:border-color .18s ease,box-shadow .18s ease,background-color .18s ease;outline:none}
.srsmd-case-item:focus{border-color:var(--srs-cyan);box-shadow:0 0 0 3px rgba(18,168,198,.18)}
.srsmd-case-item.is-active{border-color:var(--srs-orange);background:#fff7f1;box-shadow:0 0 0 3px rgba(229,107,37,.14)}
.srsmd-detail-toolbar{display:flex;justify-content:flex-start;margin:0 0 14px}
.srsmd-detail-toolbar .srsmd-back-to-list{padding:10px 14px;min-height:0;font-size:14px}
#srsmd-case-detail[aria-busy="true"]{min-height:180px}
@media(min-width:761px){.srsmd-detail-toolbar{display:none}}
@media(max-width:760px){#srsmd-case-overview,#srsmd-case-detail{scroll-margin-top:56px}.srsmd-detail-toolbar{position:sticky;top:8px;z-index:5;background:#fff;padding:4px 0 8px}}
body.wp-admin #srsmd-case-overview,body.wp-admin #srsmd-case-detail{scroll-margin-top:64px}

/* Version 1.3.4: interne Bearbeiter- und Aktivitätshistorie */
.srsmd-case-assignee{margin-top:9px;padding-top:8px;border-top:1px solid #edf0f2;color:#59636d;font-size:12px;line-height:1.4}
.srsmd-case-assignee.muted{color:#858d95}
.srsmd-assignee-box{display:flex;justify-content:space-between;gap:16px;align-items:center;margin:14px 0 20px;padding:13px 15px;border:1px solid #dfe4e8;border-radius:13px;background:#f8fafc}
.srsmd-assignee-box strong{font-size:13px;color:#59636d}
.srsmd-assignee-box span{font-weight:750;text-align:right;overflow-wrap:anywhere}
.srsmd-message-actor{display:block;margin-top:4px;color:#59636d;font-size:12px;font-weight:500;line-height:1.4}
.srsmd-activity-list{position:relative;display:grid;gap:0;margin:14px 0 24px;padding-left:4px}
.srsmd-activity-item{position:relative;display:grid;grid-template-columns:22px minmax(0,1fr);gap:10px;padding:0 0 18px}
.srsmd-activity-item:not(:last-child)::before{content:"";position:absolute;left:10px;top:18px;bottom:0;width:2px;background:#e2e6e9}
.srsmd-activity-marker{position:relative;z-index:1;width:14px;height:14px;margin:3px 0 0 4px;border:3px solid #fff;border-radius:50%;background:#8a939b;box-shadow:0 0 0 2px #cfd5da}
.srsmd-activity-item.staff .srsmd-activity-marker{background:var(--srs-orange);box-shadow:0 0 0 2px rgba(229,107,37,.25)}
.srsmd-activity-item.customer .srsmd-activity-marker{background:var(--srs-cyan);box-shadow:0 0 0 2px rgba(18,168,198,.23)}
.srsmd-activity-content{min-width:0;padding:0 0 2px}
.srsmd-activity-content strong,.srsmd-activity-content span,.srsmd-activity-content time{display:block;overflow-wrap:anywhere;word-break:break-word}
.srsmd-activity-content strong{font-size:14px;color:#343434;line-height:1.45}
.srsmd-activity-content span{margin-top:3px;color:#59636d;font-size:13px;line-height:1.4}
.srsmd-activity-content time{margin-top:3px;color:#858d95;font-size:12px;line-height:1.35}
@media(max-width:600px){.srsmd-assignee-box{display:block}.srsmd-assignee-box span{display:block;margin-top:5px;text-align:left}.srsmd-activity-item{grid-template-columns:20px minmax(0,1fr)}}

/* Version 1.3.5: Zugangscode sicher anfordern */
.srsmd-submit.secondary{background:var(--srs-dark)}
.srsmd-access-recovery{margin-top:28px;padding-top:24px;border-top:1px solid #dfe4e8}
.srsmd-access-recovery h3{margin:0 0 8px}
.srsmd-access-recovery p{margin:0 0 16px;line-height:1.55}
@media(max-width:560px){.srsmd-access-recovery{margin-top:22px;padding-top:20px}}